Relevant? He's charging what??

Tough economy, increased competition, hard to differentiate yourself. I get it-its not easy doing business today.

Every business owner, salesperson, self employed professional or consultant has to wake up each morning and ask themselves "Am I as relevant today as I was yesterday?"-"How can I be more relevant tomorrow?"

It is very easy in today's fast moving economy to lose your relevance, to see your approach to business go from being innovative and cutting edge to old fashioned and boring. It isn't difficult to go from market leader to tired old dinosaur. To go from bestseller to bargain rack.

Rarely a day goes by where I am not jarred into a moment of fear as 100 images of the various aspects of my business scroll by each one with a "relevant-yes/no" query box popping up.

Cunneen has certainly made its share of strategic blunders over the past twenty seven years but one thing it has never failed to do is innovate! We fail grandly on occasion but we do innovate, we do change, we do improve-we maintain our relevance! Our firm is MORE relevant today to our Catholic clients than we have been at anytime over the past decade. I promise in the next year or two to become an even more essential tool-even more relevant to our clients, to their needs.

We work very hard at innovation, we work very hard to be relevant-to craft products and services that meet and exceed our clients needs, to be ahead of the "need curve" for our clients. We also believe, strongly, that we should be well compensated for this effort.

Maintaining healthy and robust fees permits the company to pay well, to reward excellent performance to invest in new technology, to maintain excellence among our staff and to provide the quality of services that our clients not only expect but deserve.

Reducing fee's, while potentially making the sales process a bit easier would invariably erode quality. An erosion of quality would lead to a decrease in faith in our business, in the consulting field, in stewardship. A decrease in faith in our business would lead to fewer parishes and non-profits hiring Cunneen or any other firm to assist with their fundraising efforts.

The industry, not just fundraising consulting, but any industry, all industries, suffer when price competition becomes de rigueur. Compete on quality, compete on service, compete on relevance, compete on technology, compete on delivery, but once a market starts down that steep slope of competing on "the low cost" or "lowest fee" its a very quick descent into oblivion.

I am not sure if this post is a plea, a whine, a lecture or merely an observation (likely a combination of all four) but it was certainly on my mind this afternoon.

The Cunneen Company makes many promises-we deliver on most of them. We will never promise to provide the best product at the lowest price. We wont even promise to provide the worst product at the lowest price. Our clients and our profession deserve better.